Shipping policy

Shipping Policy – SneakRise

Last Updated: June 24, 2026

This Shipping Policy applies to all purchases made through SneakRise.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Times

Estimated delivery times are as follows:

  • United States:8–16 business days

  • United Kingdom: 8–16 business days

  • Europe: 8–17 business days

  • Rest of the World: 8–17 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, weather conditions, carrier disruptions, holidays, or periods of high shipping demand.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive an email containing your tracking number.

Please allow up to 48 hours for tracking information to become available and update within the carrier's system.

Shipping Carriers

We work with trusted international logistics partners and local delivery carriers to ensure reliable delivery of your order. Shipping carriers may vary depending on the destination country.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping costs.

European Union Customers

For orders shipped to countries within the European Union, additional consumer rights may apply, including the statutory 14-day right of withdrawal.

Please refer to our Return & Refund Policy for complete information regarding your withdrawal rights, return procedures, refund timelines, and applicable conditions.

Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information at checkout.

SneakRise is not responsible for lost packages, delivery delays, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Change of Address

If you need to change your shipping address, please contact us within 24 hours of placing your order.

Once an order has been shipped, we cannot guarantee that address changes can be made.

For assistance, contact us at contact@sneakrise.com.

Order Cancellations

Orders may be canceled before they have been processed and shipped.

Once an order has been dispatched, cancellation requests can no longer be guaranteed. However, customers whose orders are shipped to the European Union may have a statutory right of withdrawal after delivery in accordance with applicable consumer protection laws.

Please refer to our Return & Refund Policy for complete details.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery timeframe, please contact us at contact@sneakrise.com with your order number.

We will work with the shipping carrier to investigate and assist where possible. Delivery estimates are not guaranteed and may be affected by customs processing, weather conditions, carrier delays, or other circumstances beyond our reasonable control.

Parcels Damaged in Transit

If your package arrives damaged or appears to have been damaged during transit, please contact us as soon as possible and provide photographs of both the packaging and the product.

We will review the situation and work toward an appropriate resolution, which may include a replacement or refund where applicable.

Delivered but Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

  • Check with household members or neighbors.

  • Contact the shipping carrier directly.

  • Contact us if additional assistance is required.

SneakRise is not responsible for packages that are confirmed as delivered by the shipping carrier but are subsequently reported missing. However, we will make reasonable efforts to assist you in resolving the issue.

Contact Information

If you have any questions regarding shipping, please contact us:

SneakRise

Email: contact@sneakrise.com

Business Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States