Refund policy
Return & Refund Policy
At SNEAKRISE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the conditions below.
European Union Customers
If your order is shipped to a country within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable EU consumer protection laws.
To exercise your right of withdrawal, you must notify us of your decision within 14 days of receiving your order by contacting us at contact@sneakrise.com.
Once you have notified us, you have an additional 14 days to return the item.
For eligible withdrawals, we will issue your refund within 14 days after receiving the returned goods or receiving proof that they have been shipped back, whichever occurs first.
The refund will include the original standard delivery cost paid for your order. Additional charges for express or premium shipping are not refundable.
Unless the item is defective, incorrect, or otherwise required by law, customers are responsible for the cost of returning the item.
The right of withdrawal does not apply to products that are exempt under applicable law, including personalized or custom-made items, sealed products that are not suitable for return due to health or hygiene reasons once unsealed, or other exempt goods where permitted by law.
Return Eligibility (Non-EU Orders)
To be eligible for a return under our standard return policy:
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Items must be unused and in their original condition.
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Items must be returned in their original packaging.
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Return requests must be made within 30 days of delivery.
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Proof of purchase is required.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned under our standard return policy:
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Gift cards
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Personalized or custom-made products
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Items marked as final sale
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Products that have been worn, damaged, or altered after delivery
These exclusions do not affect any mandatory consumer rights that may apply under applicable law.
Return Process
To start a return, please contact us at contact@sneakrise.com with your order number and the reason for your return request.
If your return is approved, we will provide instructions on how and where to send your item. Items sent back without first requesting a return may not be accepted.
Refunds
After receiving and inspecting your returned item, we will notify you whether your refund has been approved.
For standard returns, approved refunds will be issued to your original payment method. Depending on your payment provider, it may take 5–10 business days for the refunded amount to appear in your account after the refund has been processed.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at contact@sneakrise.com. We will work with you to provide a replacement, exchange, or refund where appropriate.
Contact Information
Email: contact@sneakrise.com
Phone: +1 (929) 264-5474