Return & Refund Policy

At SNEAKRISE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the conditions below.

Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without providing a reason.

To exercise this right, please contact us at contact@sneakrise.com within 14 days of delivery.

Return Eligibility

To be eligible for a return:

• Items must be unused and in their original condition.

• Items must be returned in their original packaging.

• Returns must be requested within 14 days of delivery.

• Proof of purchase is required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Personalized or custom-made products

• Items marked as final sale

• Products that have been worn, damaged, or altered after delivery

Return Process

To start a return, contact us at contact@sneakrise.com with your order number and reason for return.

Once your return is approved, we will provide return instructions.

Refunds

After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping charges are non-refundable unless the return is due to our error or a defective item.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work with you to provide a replacement or refund.

Contact Information

Email: contact@sneakrise.com

Phone: +1 (929) 264-5474